FAQ

Where can I find an introduction to the usage of the data center?
As an entry point we provide the following document, that explains data formats, structure and tools of our data center: How to use the ICDC (pdf, not barrier free)

When is the data center not available?
There is a regular maintenance slot for adding new data sets and features to our data base on every Thursday from 3 to 5 p.m MET. You can still use our data center during this time frame, but some interruptions while accessing our data sets might occur.

What online tools are available?
Our tools are explained in the page data center structure and our tutorials page.

I can't read in ICDC data in the CEN network with Python!
To use the data in our CEN network with Python, you have to set the environment variable

HDF5_USE_FILE_LOCKING to FALSE (export HDF5_USE_FILE_LOCKING=FALSE)

I cannot download data from the FTP server!
Please use a FTP Client such as Filezilla, modern browsers don't support the FTP protocol anymore.

The Live Access Server does not work in the Internet Explorer?
Please use the Firefox or Chrome web browser.

Which offline tools shall I use to open the data sets?
We present here a list of useful tools.

I have problems to access OPeNDAP links in Matlab!
The built-in OPeNDAP support from version 2012a on can not handle SSL. If  "https" appears in the URL, you have to omit the "s". So just try the link with "http".

Can I also map the data as a network drive under Windows or Mac OS?
Yes, while data is mounted automatically on CEN Unix servers and workstations, you can manually mount it under Windows and Mac OS X.

Can I access internal data form the outside as a CliCCS member?
Yes, ICDC can set up an individual account for CliCCS members. Then you can access internal data sets, that are normally just available inside the CENnetwork, as described in this tutorial.

Who do I contact if there are errors?
Please contact us by phone or email, you can find our contact information here.